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A review of JetBlue Airways (page 3 of 3) weather delays
JetBlue was famously involved with some major weather delay mistakes on the East Coast during the winter of 2007, including leaving an airplane full of passengers on the JFK tarmac for almost nine hours. I was flying to Boston from DC that day. Both Boston and DC were involved in the storm as well. It was annoying that JetBlue waited so long to cancel their flights. But at least at Dulles where I was supposed to fly from, I must say a lot of the blame also belongs to the Dulles airport. The airport said, "the runways will be open in an hour" for many hours. This false information made it difficult for the airlines to decide what to do. In the end, I took a train home, JetBlue refunded my money, and gave me a substantial credit towards a future flight.
After their weather mishap, JetBlue publicly apologized, and they wrote a customer bill of rights detailing the specific compensation you receive for future JetBlue mistakes. True to their word, JetBlue had to cancel a later flight I took with my girlfriend from DC to Boston due to airplane repair. However, JetBlue chartered two small airplanes to fly the passengers back to Boston, and true to their customer bill of rights, we all were given $25 vouchers for use on a future JetBlue flight.
Conclusions JetBlue is the best value in commercial flight today. I fly JetBlue whenever possible, so I can reach my destination in a comfortable airplane, with plenty of entertainment, and good snacks for less money than I'd pay on most other airlines. Last, I think the JetBlue flight attendants are consistently the nicest flight attendants out there, and they don't have the fake smile attitude enforced by many airlines. They're typically real people that understand that you're just trying to get from here to there as comfortably and quickly as possible.
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